> For the complete documentation index, see [llms.txt](https://code-collective.gitbook.io/launch-flow/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://code-collective.gitbook.io/launch-flow/reference/troubleshooting.md).

# Troubleshooting

| Symptom                                        | What to check                                                                                                                                                                               |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| My launch didn't go live at the scheduled time | Confirm the launch shows as *Scheduled* (not draft), check your store's time zone, and review the audit log for a failure entry. A failed payment on a paid plan can also pause scheduling. |
| Prices didn't roll back after the sale         | Auto-rollback requires a Starter or Growth plan and an end time set on the launch. On the Free plan, prices won't revert automatically.                                                     |
| The crossed-out compare-at price isn't showing | This is controlled by your theme. Check that your theme is set to display sale/compare-at prices on the relevant pages.                                                                     |
| A theme or page didn't publish                 | Theme & page publishing is a Growth feature. Confirm you're on Growth and that the target theme/page still exists and wasn't deleted before launch time.                                    |
| I'm not getting email notifications            | Notifications require the Growth plan. Verify your account email is correct and check spam/promotions folders.                                                                              |
| Rollback restored an unexpected price          | The product was likely edited outside Launch Flow while the launch was live, which changed what the snapshot compared against. Make edits through Launch Flow during an active launch.      |

{% hint style="success" %}
**Still stuck?** Email <support@codecollective.io> with your store URL and the name of the launch, and include any audit-log entry around the time of the issue — it helps us resolve things faster.
{% endhint %}